Frequently asked questions

Customer Loyalty

Joining our Brew Crew is simple! Click on this link: Create Your Account to get started. Alternatively, you can visit our home page and locate the 'account' tab in the top right-hand corner. From there, click on the 'Create Your Account' button, which is located below the sign-in page. If you need any assistance, please feel free to reach out to our customer service team at or call us at 831-603-0905.

The Steeped Coffee Brew Crew is our way of showing appreciation to our loyal customers. By joining our loyalty program, you unlock a world of fantastic rewards and exclusive benefits:

  1. 250 Points Just for Signing Up: As a new member of the Brew Crew, you'll receive a warm welcome with 250 points, right off the bat! These points can be the first step towards enjoying more of our premium coffee and products.
  2. 5% Cash Back on Every Purchase: With every cup of Steeped Coffee, you're not just indulging in great taste; you're also earning 5% cash back on every purchase. It's our way of thanking you for choosing us as your coffee provider.
  3. Earn Points for Various Activities: Your loyalty doesn't go unnoticed. You can earn points for a variety of activities, including: -Following us on Instagram: Stay connected with us on Instagram and earn 50 points for being part of our social coffee community. -Posting a Review with an Image: Share your thoughts and experiences with our coffee by posting a review with an image, and earn a generous 150 points. -Purchases: You'll earn 5 points for every dollar spent on purchases, making every shopping trip even more rewarding.
  4. Referring Friends: Sharing your love for Steeped Coffee with friends can earn you and your friend a $5 coupon each. It's a win-win for both of you!The Brew Crew is designed to make your Steeped Coffee experience even more rewarding and enjoyable.

So, why wait? Join our loyalty program today and start savoring the perks of being part of the Brew Crew. It's our way of saying thank you for being a valued part of our coffee community!If you have any questions about the Brew Crew or need assistance with signing up, our friendly customer support team is here to help. Just reach out to us at, and we'll be more than happy to assist you.


At Steeped, we take pride in our commitment to quality, ethics, and sustainability. Here are some of the certifications that highlight our dedication to providing you with the best coffee experience:

1. Kosher Certified: All Steeped products are certified kosher through Star K, ensuring that our coffee meets the dietary requirements and standards set by the kosher authorities. You can enjoy our coffee with confidence, knowing it meets these strict guidelines.

2. B-Corp Certified: Steeped Coffee is proud to be a Certified B Corporation. This certification reflects our commitment to using business as a force for good, with a focus on environmental and social responsibility. We strive to make a positive impact on both the coffee industry and the world.

3. Fair Trade Certified: We believe in fair and ethical trading practices. Our Fair Trade certification ensures that the coffee in our blends is sourced from farmers who receive fair compensation for their hard work. By choosing Steeped, you support sustainable and equitable coffee production.

4. Organic Blend - Breakwater Blend: Our Breakwater Blend is certified organic, meaning it's made from coffee beans grown without the use of synthetic pesticides or fertilizers. This certification is a testament to our commitment to offering healthier and more environmentally friendly coffee options.

Steeped is dedicated to providing you with a diverse range of high-quality and ethically sourced coffee products. We're proud of our certifications, and we invite you to explore our offerings and experience the difference for yourself!

Our caffeinated Steeped Coffee delivers an average of 95mg of caffeine in an 8oz cup, ensuring you a perfectly energizing and flavorful experience.

Our coffee is produced in a facility that is completely free of nuts and meets all the FDA's strict standards for allergen-free products.

Absolutely! We proudly offer our medium-dark roast, Eventide Decaf. This decaffeinated blend is a must-try, featuring delightful notes of Blueberry, Black Tea, and Molasses. What sets our decaf apart is the Swiss Water process used for decaffeination. This method ensures a cleaner, chemical-free decaffeination process, resulting in a healthier and full-flavored cup of coffee every time you brew. We encourage you to savor the rich taste of Eventide Decaf for a delectable, caffeine-free coffee experience.


Follow these 3 easy steps for that perfect cup:

  1. POUR - Place the filter in a cup & gradually pour over 8 oz hot water (Aim for approximately 205 degrees Fahrenheit, or about 30 seconds off the boil) per Steeped Bag.
  2. DUNK - Grab the tab and dunk the bag for 15-30 seconds. The longer you dunk, the stronger and bolder your coffee becomes.
  3. STEEP - Leave the Steeped Bag in the cup to allow the flavors to mingle. Drink after 5+ minutes or until preferred taste. You can also leave your Steeped bag while you drink without the worry of it becoming bitter.

The Steeped method enables you to explore and unleash your personal creativity to find your perfect cup of coffee.

Steeped Simplified. No machines or extra tools are required, just hot water to make a delicious cup of craft roast and specialty coffee. Additionally, each pack will be extremely fresh due to our triple nitro-sealed packs and you can enjoy your morning guilt-free knowing our packs are eco-friendly.

The more agitation you create the more coffee will dissolve into the water so the more you dunk the higher the extraction or stronger your coffee will be.

Blooming is the bubbling up of carbon dioxide and coffee grounds that occurs when water meets freshly roasted coffee during the brewing process. Give your coffee a half minute to bloom, to allow its flavors to be enhanced.

Yes, it's even simpler than the hot brew. Pour 8oz of filtered water over your favorite Steeped coffee bag then refrigerate for 12-24 hours. Check out our simple cold coffee recipe using our California blend to make a delicious Salted Caramel Cold Brew


  1. Click here to log into your account or by clicking on the human icon located on our website next to the checkout cart.
  2. Once logged in, you will need to click on the "manage subscription" link located on the right side under account details.
  3. Click on the "Your Orders" link on the left-hand side and from there you will be able to view and track your order.

You will also get an email notification once your order has shipped with the carrier which will include your tracking information. Please double-check your spam folder as sometimes it may be hiding there.

We also have a wonderful 24/7 chat feature to help located at the bottom right side of our website. If you are still experiencing trouble tracking your order. Please contact customer support at or call us at 831-603-0905.

Please contact Steeped's Customer Support Team at

Please allow up to 1-2 business days after order processing for your shipment to begin tracking. Shipping time varies on location and shipping preference selected at checkout. For standard US domestic shipping please allow 3-5 business days for delivery.

We ship to Canada and Australia in addition to the all locations within the USA. However, please be aware that international shipping charges will apply.

At Steeped, we offer our customers an easy way to manage their orders. By logging into their account or using our 24/7 chat feature, customers can update, skip, or cancel their orders at any time. However, if you wish to make changes to your subscription or cancel it altogether, we ask that customers allow at least 3 business days before their next shipment. If you need assistance with these modifications or cancellations, please reach out to our customer service team as soon as possible at or by calling 831-603-0905.

All perishable items are not eligible for return. However, if you’re not 100% satisfied with your coffee, please contact us within 30 days of your order’s arrival to see if your order is eligible for online store credit. Please click on the link for more information about our return and refund policy.


You can access your account here or through our website by clicking on the human icon located at the top of the page next to the checkout cart icon.

Wondering if you have an account with us? Here's a quick and easy way to find out:

  1. Check Your Email: If you've created an account with us, you should have received an account setup confirmation email. Sometimes, these emails can end up in your spam or junk folder, so it's a good idea to check there. If you find the confirmation email, it's a clear sign that you have an account with us.
  2. Try a Password Reset: If you're unsure or didn't receive a confirmation email, you can attempt to reset your password. If you receive an error message during this process, it means there is no account associated with that email address. In this case, you can easily create a new account by clicking on "Create an Account" from the login page.

    If you encounter any difficulties or have further questions, our customer service team is here to assist you. Feel free to reach out to us by sending an email to or by giving us a call at 831-603-0905. We're always ready to provide the support you need.

No, accounts are not required to make one-time purchases.

Having an account brings you several benefits, like having personal access and flexibility in managing your subscription. You can easily update your account information, view your order history, switch between coffee options, skip your upcoming order, gift your next order to someone, pause your subscription, and get rewarded for being part of the Brew Crew loyalty program!


Of course, by logging into your account and clicking on manage subscription you can select to skip your next order or choose a specific date you wish to receive your next order. You can also make these changes by using our 24/7 chat feature located at the bottom right of our website. You can also reach out to our customer service team for help at

In your account under manage subscription, there is a pause button located at the bottom of the screen. Restarting your subscription can also be done in this same way. You can also reach out to our customer service team for help at

Certainly, in your account under manage subscription, we have the option to add one-time items to any subscription order, which would be delivered with your upcoming subscription order. You will see this option under your next scheduled shipping date located at the top of the screen. You can also reach out to our customer service team if you have any question or need help at

You can add a promo code to your subscription by clicking on the manage subscription button located in your account. This will be at the bottom of the page. If you have any issues applying this code please reach out to our customer service team at so they can assist you.

Yes, you can change your subscription's frequency at any time by logging into your account and clicking on manage subscription. The frequency option will be located under the product of your subscription. Please reach out to our customer service team if you have any troubles. They're happy to help! or by calling 831-603-0905

Swapping products has never been easier. By logging into your account online and clicking on the manage subscription button, you can find our swap products located under your next order's scheduled delivery date. If you run into any issues please contact our customer service team so they can get it corrected for you. You can contact them at

This is a great way for our customers to try each of Steeped Coffee's best-selling roasts. After 2 weeks, each Sample Flight transitions into a 16-pack subscription of our best-selling variety pack. Subscriptions are easy to manage by logging into your account, or by using our 24/7 chat feature which allows you to switch blends, change frequency, skip next orders, and cancel at any time. If you have any questions or any troubles managing your subscription, please reach out to our customer service team. They're happy to help! or by calling 831-603-0905